Privacy & Policy
- Who are we?
- How We May Contact You As Part Of Your Loan Application
- How you contact us
- How we keep you informed
- Obtaining Personal Data /Information
- Customer Communication
- What Personal Information Do We Collect?
- How Do We Use Your Personal Information?
- Who Do We Share Your Personal Information With?
- Who Might Our Panel Of Lenders Share Your Personal Information with?
- What cookies do we use?
- How Secure Is Our Site And What Steps Do We Take To Keep Your Personal Information Safe?
- Rights of Access To Your Personal Information
- How Long Will We Retain Your Personal Information For?
- Your Right To Opt Out of Future Contact From Us
- Your Right To Be Forgotten / Erasure Of Your Personal Information
- How To Make A Complaint?
1. Who are we?
Payday Mate is a trading name of Trusted Finance Limited, who are authorised and registered with the Financial Conduct Authority as a credit broker and not a lender, our FCA reference number: 765531. Trusted Finance Limited is registered in England and Wales (Company number 10314405), Registered Office; Trusted Finance Ltd, 3 Oswin Road, Leicester, LE3 1HR. Licensed by the Information Commissioners Office, (registration number ZA200085).
Payday Mate are aware how important your privacy is, based on this we have implemented measures which will ensure any personal information that is obtained from you by visiting our website will be processed and maintained in line with accepted principles of good information handling and in accordance with the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Contained within this statement and set out below are details of the type of information that we at Payday Mate may hold about you our customer, also how we obtain and process any information we may have and importantly how we protect your privacy.
2. How We May Contact You As Part Of Your Loan Application
We, and our panel of lenders and credit brokers, will keep you informed with the progress of your application. Unless you state otherwise you may be contacted via telephone, email, post, SMS and automated message. (see further section on ‘How we keep you informed')
Lawful basis for collecting your personal data
We process your personal data on different bases, according the reason for which you have provided your data to us. When you have accessed and you are browsing the Website, we process your data on the basis that you have given your consent to such processing by accessing the Website. When you proceed to apply for a loan through Trusted Finance Limited, we process your personal data that you have provided on the basis that we have a legitimate interest in processing your data (i.e. to consider whether or not to process your application, and to service your loan application so that a Provider may provide you with a loan quote). When we have process your loan application, we process your personal data on the basis that the collected Information is necessary to fulfil our obligations under the contract we have entered into with you.
You can withdraw your consent to us processing your personal data for marketing purposes at any time by clicking the “unsubscribe” option in any marketing SMS, email we, or any associated third party, sent to you, that you have specifically opted-in for. Alternatively, you can withdraw your consent by contacting our Data Protection Officer Representative using the contact details stated in section 15 / 16. If you change your mind about agreeing to us processing your personal data, this will not have any effect on the lawfulness of any processing we have carried out before you change your mind.
Processing your loan application means you submitting your personal data to us, so that we may submit your personal data as a loan application to a Provider who may service your loan application
If you are required to telephone us using the specified telephone numbers on our website under the Contact or advertising/marketing correspondence then your call may be recorded for training, quality and regulatory purposes. We pride ourselves in complete customer care and this gives us the opportunity to continuously improve and monitor our customer experience.
We may want to make contact with you at some point in order to keep you informed regarding offers on products or services which we think you may find of interest, this contact will be made via telephone, email, SMS, automated messages. Third parties may also wish to contact you from the information we have shared with them, any information that is shared to third parties is completely trusted for the purpose it is specified for, third parties may also use the same means of contact stated above.
Should your application be declined you may be contacted by Third party alternative solution providers.
- The personal information/data that we would normally collect from you within the Application Form and ‘Cookies' is as follows:
- Residential address
- Residential status
- Date of birth
- Email address (if applicable)
- Telephone number (home, mobile, work)
- Income details
- Details of bank account
- What you do on our website; the results of this will be used to show Payday Mate examples of which parts of our website are most and least used (please refer to ‘Cookies' section)
We collect personal information/data so that we can provide you with/and understand how to provide you with a better customer experience when using our service now and In the future.
If you register with us and have a question about our services, or alternatively choose to send an email to email@example.com we may also collect the above personal information/data in this instance in order for us to respond to your enquiry.
Unless the customer states otherwise we will contact the customer via means of telephone, SMS and email to provide information and alerts relating to our services and our associate companies who the customer has provided specific consented for and where we believe the communication may be of genuine interest and benefit to the customer. We may also receive personal information/data from third parties, which enables us to offer Identified potential customers products, and services who have expressed interest in our products and services. Any information/data obtained from third parties is checked in regards to accuracy and we will endeavour to check your information with you on occasion to ensure it’s accuracy.
Ensuring your personal details & or preferences are kept up to date.
It is your responsibility to ensure that any information we have on record for you is kept up to date and correct. If you do require any of your information to be updated then please contact us as soon as possible so we can ensure it is corrected.
If you require your preferences to be updated then please contact our Compliance Manager as soon as possible (details set out below within ‘Contact' page).
We collect personal information about you when you give this to us when applying for a loan product online. This might be, for example to obtain comparative quotes for the loan and alternative financial solutions such as debt management plans, bankruptcy and individual voluntary arrangements. In the course of providing the Services to you, we may also store information about how you use our web site pages, for example, the pages viewed, the website from which you came to visit our Web site pages, changes you make to information you supply to us, details of the quotes you request and your applications, together with details of your financial information, for example, bank account or payment details.
We will store the information you provide and may use it to pre-populate fields on the Web site pages and to make it easier for you to use the Web site pages when making return visits. This is an example of how we use ‘Cookies' to better your customer experience.
We may monitor or record your Calls, Emails, SMS or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training (e.g. where you call our compliance or customer service department), to prevent unauthorised use of our telecommunication systems and Web site pages, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.
We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.
We may use your personal information:
- to enable you to access and use the Services;
- to personalise and improve aspects of our Services;
- for research, such as analysing market trends and customer demographics;
- to communicate with you, including some or all of the following:
- sending you information about products and services which we think may be of interest to you – this may include new product launches such as short term loans, car loans / finance, alternative financial solutions such as debt management plans, individual voluntary arrangements, newsletters and opportunities to participate in market research;this may include new product launches such as short term loans, car loans / finance, alternative financial solutions such as debt management plans, individual voluntary arrangements, newsletters and opportunities to participate in market research;
- sending you loan quotes in order to provide this service to you, we may also send that information to our partners such as our panel of lenders, credit brokers and debt management companies so that they can calculate their quotes. When they do this, our partners may carry out soft credit checks on you ((see section 9 Who do we share your information with? below for further information on the type of checks that may be undertaken);
- sending you a confirmation email of your quote when you submit an application with us, you will automatically be sent confirmation of your application by email or SMS so that you have a record of it;
- to process an application between you and a third party such as the lender;
- to track sales, which may involve us sharing data with your product provider relating to the product(s) you have purchased. Your product provider may also send us information they hold relating to the product(s) you have purchased for this purpose;
- to match our data with data from other sources – we may validate and analyse your information and, in some cases, match it against information that has been collected by a third party to ensure that the information we hold about you is as accurate, consistent and as well-organised as possible. As well as ensuring that any marketing material that we send you is appropriate to your needs, this process also ensures that our Services continue to be as personalised and focused as possible;
- to circulate our customer survey review which are available to customers once an application has been completed;
- to enable you to share our content with others, e.g. by using any ‘Email a friend' or ‘Share this' functionality on our Web site pages.
- to potentially pass on your data to third parties for marketing purposes as per section 5 where you have consented to do so.
Keeping you informed about the Services: You agree that we and, with your consent, other trusted third parties will be entitled to contact you (depending on your contact preferences) via email, post, telephone, SMS, or by other electronic means such as via social and digital media, in relation to products, services and other offers that may interest you.
Whenever you provide us with personal information, where necessary we will seek your consent and/or we will give you an opportunity to tell us you do not consent to the use and sharing of your information for marketing purposes. Unless you tell us otherwise, you are consenting to such use by applying for a loan with us.
When you complete an application, you consent to us disclosing your personal information to the following parties:
- Lenders, Credit Brokers and Alternative Financial Solution Providers as detailed below. You can view details to how they will process your personal data within their privacy polices below.
- Trusted third parties but only where you have opted in to allow us to do so and they are detailed below.
|Services Provided||Company Details:|
|Car Finance Credit Broker:
Introducing customers to Car Finance providers vehicles.
Introducing customers to Short Term Loan providers.
Personal Loans & Short term loans.
|Alternative Solution Providers||Company Details:|
You can save in store in your local area and accross the UK
View your credit score.
Debt Management Companies offering financial solutions such as
Debt Management Solutions, Bankruptcy, Individual Voluntary Arrangement, Protected Trust Deed, Debt Arrangement Scheme, Sequestration, D
|Trusted Third Party Services Provided||Company Details:|
Introducing customers to mobile finance profiders.
Companies who maybe able to help you save money via various programs and initiatives
For TV / Broadband, Gas and Telephone contracts.
- our channel operators:: whilst the majority of the channels on our Web site pages are run by us, some of our channels are designed and maintained for us by our third party service providers. We may receive your personal information from these service providers and use it in accordance with section 4 above. We will only use the personal information we receive from third parties where the relevant third party can show that it was collected and processed with your consent;
- the Financial Conduct Authority and/or other regulatory/governing bodies, for the purposes of compliance monitoring;
Where permitted by data protection and privacy law, we may also disclose information about you (including electronic identifiers such as IP addresses) and/or access your account:
- if required or permitted to do so by law;
- if required to do so by any court, the Financial Conduct Authority, the Competition and Markets Authority or any other applicable regulatory, compliance, Governmental or law enforcement agency;
- if necessary in connection with legal proceedings or potential legal proceedings; and/or
- in connection with the sale or potential sale of all or part of our business.
If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.
FRAUD PREVENTION AGENCIES (FPA'S)
If we reasonably believe false or inaccurate information has been provided, including in relation to a person's identity, and fraud is suspected, details, including personal data may be passed to fraud prevention agencies to prevent fraud and money laundering.
Your details may be passed to statutory bodies, regulators, legal bodies, credit reference agencies, fraud prevention entities and identity and address verification agencies who may record and use your details. They may also disclose your information to other organisations for credit reference, debt tracing, and fraud and money laundering prevention purposes. If you have any queries regarding these uses, please contact the relevant organisation.
By submitting an application form on our site, you confirm that all of the information provided is true and accurate. You also, when applying, authorise the Lender or Finance Provider to use both fraud prevention and credit referencing agencies to help make relevant decisions. Credit checks and credit reference agencies can also help prevent fraudulent applications.
What is a Fraud Prevention Agency?
Fraud Prevention agencies collect, maintain and share information on any known or suspected fraudulent activity.
They work in the following ways with various organisations:
- If false or inaccurate information is provided and fraud is identified, details will be passed to Fraud Prevention Agencies
- Law enforcement agencies may access and use this information.
- FPA’s along with ourselves and other organisations, may also access and use this information to prevent fraud and money laundering, for example, when:
- Checking details on application s for credit and credit-related accounts, or other, facilities;
- Managing credit and credit-related accounts or other facilities;
- Recovering debt;
- Checking details on proposals and claims for all types of insurance; and,
- Checking details of job applicants and employees.
- We, and other organisations may also access and use the information recorded by FPAs from other countries.
Some of our providers will use your personal information to assess your circumstances (including information about any third party who is named on the application) and verify the information that you have provided before providing a quote to you. Some providers may carry out checks with fraud prevention and credit reference agencies. Both public data (e.g. the electoral roll) and private data (e.g. your personal credit history) may be checked in this way. Some providers may carry out checks against data they already hold on you, (or is held by the company whose brand they administer the product for, or members of their group of companies) such as data from existing products, account data, data from previous product transactions, accounts you may hold with them or loyalty scheme data to share with lenders in order to determine your loan amount. If providers carry out these searches, a record of the search will appear on your credit report. Some providers may also check public and private higher education sources to obtain information about your educational background.
This information exchange allows providers to verify the information that is provided during the quote process (including information about any third party who is named on the policy), and also helps to detect fraudulent loans. These checks are not unique to users of our Services – they may also be carried out if you obtain quotes from other sources.
A cookie is a very small text file placed on your computer or device. Cookies help us to:
- understand browsing habits on the Web site pages;
- understand the number of visitors to the Web site pages and the pages visited; and
- remember you when you return to the Web site pages so we can provide you with access to previously saved quotes.
Most cookies are deleted as soon as you close your browser or mobile application – these are known as session cookies. Others, known as persistent cookies, are stored on your computer or device either until you delete them or they expire. Every time you visit Payday Mate, you will be kept signed in for a further 90 days which you can adjust within your browser at your discretion. By using the Services, you consent to us using cookies.
The information passed through our Web site pages are encrypted and keeping information about you secure is very important to us. However, no data transmission over the internet can be (guaranteed) to be totally secure. Sensitive information, for example, your banking details (where money is paid to), is encrypted to minimise the risk of interception during transit.
We promise to always do our best to keep the information you disclose to us as secure as possible. However, we can't guarantee or warrant the security of any information which is passed to us over the internet, and you do so at your own risk. By using our Web site pages, you accept the inherent risks of providing information on the internet and will not hold us responsible for any breach of security.
Where will your personal data be held?
Your personal data may be held within the European Economic Area (EEA) or outside the EEA. If any personal data is transferred or stored outside of the EEA, we check whether the EU Commission has determined that it will afforded the same level of protection as it would within the EEA (this is called an adequacy decision). If it will not, we will ensure any such transfer is subject to appropriate safeguards (for example by putting appropriate contractual provisions in place with relevant third parties to provide us with reassurance about the security of your personal data) or is otherwise permitted (for example with your express consent to transfer) in accordance with the provisions of the GDPR.
You have certain rights under the General Data Protection Regulations . For example, we will always let you have a copy of the personal information we hold about you, if you request it from us in writing.
In order to ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the Web site pages. Any feedback you provide will only be used as part of our programme of continuous improvement and will not be published on the Web site pages or passed onto any Third Parties.
Note that it is your responsibility to check and ensure that all information, content, material or data you have provide on our Web site is correct, complete, accurate and not misleading and that you disclose all relevant facts.
You have a right to have inaccurate personal data rectified, you can also request to have incomplete personal data completed (Right to rectification).
We will process your request within one month from date of receipt. If you wish to make any changes please contact our Customer Services Team at firstname.lastname@example.org
The amount of time we retain your information for will depend on the reason it was provided:
- If you request to opt out of marketing, we will need to retain your information in order to evidence your preference.
- We will need to retain, for a minimum period of 6 years, any information relating to applications you have entered into on our website. This period will commence once your relationship with us has ended. We need to keep your information for this length of time to assist with any potential future complaints.
- Your information/data will not be used for marketing purposes once 12 months has passed following your application.
If you require further information on our data retention policies please email: email@example.com
You can opt out of future contact from Payday Mate at any time. All of our marketing messages provide an opt out link – please allow up to 48 hours for us to process your opt out request. You can email firstname.lastname@example.org where your details will be removed from any future marketing campaigns.
Under the General Data Protection Regulation (GDPR), all individuals have the right to request the deletion or removal of personal data (the right to be forgotten) under the following circumstances:
- Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
- When the individual withdraws consent.
- When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
- The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).
- The personal data has to be erased in order to comply with a legal obligation.
- The personal data is processed in relation to the offer of information society services to a child.
There are some circumstances where the right “to be forgotten” does not apply i.e. where we need to comply with a legal obligation.
If you wish to request your “right to be forgotten” please email: email@example.com
Our marketing partners will also be informed of your request
It is our promise that Payday Mate will act in a fair, lawful, and honest manner in everything we do, and so if you have a complaint about any aspect of our service, we're keen to resolve it as quickly as possible. You can contact us is any of the following ways:
Complaints Department, Payday Mate, Trusted Finance Ltd, 3 Oswin Road, Leicester, LE3 1HR.
0116 365 0308 (calls are charged at local rates and are inclusive of mobile phone users' free minutes)
By Email: firstname.lastname@example.org (Usually The Fastest Method)
We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to –
Financial Ombudsman Service
Telephone: 0800 023 4567
Web site: www.financial-ombudsman.org.uk
You can report any of your concerns to the Information Commissioner's Office (ICO)
Information Commissioner's Office
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Fax: 01625 524 510
European Online Dispute Resolution Platform in relation to your complaint you can also request a review from the European Online Resolution Platform: http://ec.europa.eu/consumers/odr
Last updated May 2018