Complaints Procedure

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How to complain

Payday Mate always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we're keen to resolve it as quickly as possible. You can contact us is any of the following ways:

By Post:

Complaints Department
Payday Mate
Business Box
3 Oswin Road
Leicester
LE3 1HR
UNITED KINGDOM

By Phone: 0116 365 0308 (calls are charged at local rates and are inclusive of mobile phone users' free minutes)

By Email: complaints@paydaymate.co.uk

We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to –

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Web site: www.financial-ombudsman.org.uk